How do you design the UX for a complex website when you’re based in the UK and the users, business stakeholders and the rest of the design team are in America? In this insightful case study which I originally presented at UX Cambridge 2016 you’ll find out what lessons I learnt from tackling this challenge in a recent role.
In this presentation which I originally delivered at UX in the City 2016 find out why ergonomics is so important to mobile ux, how we hold our devices and 11 rules of thumb for designing ergonomic mobile designs that not only look great but feel great as well.
In this presentation which I originally delivered at Cambridge 2015 you can learn what the service model canvas is and why it is so useful
In this presentation which I originally delivered at Cambridge 2015 find out why I went from a UCD evangelist and devotee to embracing a new dogma – lean UX
Listen to a chat I had with Mastering Business Analysis about UX and about how business analysts and UX professionals are really not that different.
Learn some simple design games that you’ll be able to apply straight away to your user-centred design projects. You’ll learn games for generating potential design ideas, for exploring ideas and for refining and evaluating designs with users.
This presentation covers how TUI, Europe’s largest holiday tour operator set about making Thomson.co.uk and Firstchoice.co.uk more tablet friendly.
This presentation introduces system thinking (also known as service design) a way to consider the wider eco-system in which a user interacts with a service or product.
This short presentation outlines some invaluable advice for UX designers working with off shore development teams.
A presentation I delivered at a UX Cambridge 2013. Find out how to design true multi-channel experiences and map out the complete end to end customer journey.