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  1. Better Software Quality using Customer-Driven Quality: Getting Ready | John Ruberto
    17th June 2013 @ 3:04 pm

    […] When in doubt, test with customers: Many decisions, like feature content or quality decisions, are made based on opinions. Too often, the decision is made by the person with the loudest voice, or the highest paid person in the room (we call them hippos) […]

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