Wow moments can help turn a good user experience into a great user experience. Find out how to create them for your users.
A competitor review can not only provide design inspiration, it can provide an insight into the user’s mental model and the range of alternative products and services open to them. Find out how to run competitor reviews with these hints, tips and guidelines.
Mental models are incredibly important when it comes to designing products and services that someone can use intuitively. Find out how to ensure that your designs are aligned with a user’s mental model and that users utilise the intended mental model in the first place.
Find out how to explore, de-construct and document an existing or new service with the updated version of the service model canvas. A great new service design tool.
Here are 10 UX related books that I thoroughly recommend you add to your reading list.
In this presentation which I originally delivered at Cambridge 2015 you can learn what the service model canvas is and why it is so useful
Find out what the peak-end-rule is and why Legoland would do well to consider it’s implications.
Find out how to explore, de-construct and document an existing or new service with the service model canvas. A great new service design tool.
Think that UX design is the same as UI design? Think again. Find out how UX involves so much more than just the UI.
This presentation introduces system thinking (also known as service design) a way to consider the wider eco-system in which a user interacts with a service or product.