Using metrics & user feedback to measure the UX
I led a project to better measure the user experience of Redgate products with metrics and in-product feedback.
UX research
Redesigning navigation to improve the user experience
I led a redesign of the navigation for a key product. Activities included usability testing, card sorting, story mapping and UI design.
Discovery research for a B2B product
I carried out critical discovery research for a B2B product, including surveys, user interviews and concept testing with the Kano model.
Improving the UX maturity of a global corporation
I grew UX buy-in and knowledge within a global corporation through training, mentoring, evangelising and providing internal UX guidance and advice.
A user-centred approach to improving office technology
I used a user-centred approach to improve the user experience for technology within AstraZeneca offices, including leading the UX for a mobile app for office employees and visitors.
Redesigning the ProQuest platform
I worked on a redesign of the ProQuest platform website – a site used by millions of users worldwide for searching and viewing scholarly journals, newspapers, reports and working papers.
Redesigning the holiday booking process
I improved the usability, conversion rate and uptake of optional extras as the UX lead for an ambitious redesign of the holiday booking process on both the First Choice and Thomson websites.
Designing a concept travel agent IT system
I carried out user-centred design work capturing the user requirements and creating a concept design for an IT system to be used by travel agents within 700+ Thomson and First Choice high street shops and call centres.