A presentation I carried out with a colleague at a Software East event. Find out the pros and cons of remote user testing, along with some hints and tips for carrying it out.
A hands on workshop I ran with a colleague demonstrating how personas can be very quickly created and used within an Agile project. The workshop was run as part of Agile Cambridge 2010.
View a presentation I gave to the Cambridge branch of the Institute of Scientific and Technical Communicators introducing personas and discussing how they might be utilised by technical authors when writing documentation.