User-centred design is a team sport, but all too often the wrong style of collaboration is utilised. In this presentation I cover how to determine and use the most effective collaboration style for a particular task.
Remote workshops can suck. Really suck. But it doesn’t have to be like this. Find out how to run remote workshops that not only don’t suck, but are productive, engaging and perhaps even a little bit fun.
Technical debt is a well-known problem when taking an agile software development approach, but what about design debt? This case study from UCD Gathering 2020 explains what design debt is and covers some strategies for dealing with it.
Get more done in less time. Sounds too good to be true, doesn’t it? But what if I told you that by using the power of UX life hacks – invaluable hints, tips and tricks for working smarter – you can! In this session from UX in the City 2019, you’ll learn some UX life hacks that I’ve built up over 15 years of working in UX.
Jobs-to-be-done is one of those concepts that intuitively makes so much sense, and yet still isn’t that widely known or used. The idea that you should focus on the job that someone is trying to do, rather than just the means of achieving. This talk from UX Cambridge 2017 covers how to use jobs-to-be-done to not only come up with innovative ideas, but to research and design better user experiences.
In this talk from UX in the City Manchester 2017 you’ll learn some design games for generating, exploring and communicating ideas, and for building a shared understanding within a team.
In this talk from UCD 2016 find out how to design more ethically engaging experiences and why UX designers should be focusing on making a positive impact on peoples’ lives, rather than chasing ever greater usage and engagement.
How do you design the UX for a complex website when you’re based in the UK and the users, business stakeholders and the rest of the design team are in America? In this insightful case study which I originally presented at UX Cambridge 2016 you’ll find out what lessons I learnt from tackling this challenge in a recent role.
In this presentation which I originally delivered at UX in the City 2016 find out why ergonomics is so important to mobile ux, how we hold our devices and 11 rules of thumb for designing ergonomic mobile designs that not only look great but feel great as well.
In this presentation which I originally delivered at Cambridge 2015 you can learn what the service model canvas is and why it is so useful