Hi, I’m Neil – A UK based product designer & researcher
Welcome to UX for the Masses (UXM), my digital home. Here you’ll find articles and presentations I’ve written covering UX, product design and product management.
Latest articles
Unlocking complex problems by working with domain experts
Working with domain experts is an important part of product design, yet it’s rarely covered by design courses where the focus tends to be on working with users. Find out when you should be working with domain experts, how to go about doing this and some hints and tips to ensure that you get the most out of their expertise.
The cost of waiting for users to complain
Some teams will wait for users to complain about something before doing something about it. Find out why this can be costly approach and what you should be doing instead.
Stop using Agile as a design process
Many teams use Agile to not only deliver their product, but to design it as well. Find out why using Agile as a design process is a bad idea and what you should be doing instead.
