Online surveys are a quick and incredibly useful tool for gathering all sorts of user feedback. Here are 15 useful user feedback questions for you to use.
A presentation I carried out with a colleague at a Software East event. Find out the pros and cons of remote user testing, along with some hints and tips for carrying it out.
Scenario mapping is a really quick, easy and dare I say it even fun way to collaboratively create, discuss and communicate user scenarios. Find out how to go about creating scenario maps and why they’re so damn useful in the first place.
Is online card sorting really better than the real thing or a poor substitute for face-to-face card sorting? Find out what the pros and cons of online card sorting are and when you might you use it for a project.
A hands on workshop I ran with a colleague demonstrating how personas can be very quickly created and used within an Agile project. The workshop was run as part of Agile Cambridge 2010.
Usability testing (a.k.a. user testing) is the undisputed daddy of usability techniques. Here are some useful hints, tips and guidelines for any wanna be usability tester.
Bipolar emotional response testing (BERT) is a useful means of capturing subjective design feedback from users and is especially useful for comparing different designs. Find out how to use BERT and why it should be an important addition to your UX toolkit.
View a presentation I gave to the Cambridge branch of the Institute of Scientific and Technical Communicators introducing personas and discussing how they might be utilised by technical authors when writing documentation.