Say it with a word cloud

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Word clouds (also known as text clouds and tag clouds) are not just a cool way to show a bunch of tags they are also a great way to visually communicate all sorts of UX related information, from user stories to search keywords. In this article I outline what word clouds are, walk you through how to create them and discuss just a few of the many ways in which word clouds might be utilised. . . . Read more

15 useful user feedback questions for online surveys

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Online surveys are a quick and incredibly useful tool for gathering all sorts of user feedback. In next to no time you can whip something up using one of the many online survey tools out there (I particularly recommend SurveyGizmo) and start gathering feedback from real users. Often implementing the survey is the easy bit, it’s designing the thing that’s the tricky part as you won’t get the feedback you’re after if you don’t ask the right questions. In this article I outline 15 useful user feedback questions for online surveys for you to pick and choose from. . . . Read more