Find out how to explore, de-construct and document an existing or new service with the updated version of the service model canvas. A great new service design tool.
In this presentation which I originally delivered at Cambridge 2015 you can learn what the service model canvas is and why it is so useful
This presentation introduces system thinking (also known as service design) a way to consider the wider eco-system in which a user interacts with a service or product.
A presentation I delivered at a UX Cambridge 2013. Find out how to design true multi-channel experiences and map out the complete end to end customer journey.