User-centred redesign of an extranet


OCR Interchange is an extranet site for Exams officers and Teachers. It offers a variety of services from the ability to carry out day-to-day administrative functions, to accessing Active Results, OCR’s results analysis portal.

OCR wanted to up-date the look and feel of OCR Interchange, but more importantly wanted to improve the overall user experience so that OCR did not get left behind by its competitors.

What did I do?

  • Carried out user testing and an expert usability review to evaluate the existing Interchange site
  • Carried out user research and requirements gathering, including card sorting, user interviews and focus groups to investigate user needs and requirements for Interchange
  • Created a conceptual design for a new navigation system and entries process. This included scenarios of use outlining how users might interact with Interchange and wireframes to show page layout and interactions.
  • Evaluated the conceptual design with users by user testing an interactive prototype for the new navigation system and entries process. This allowed the design to be changed and optimised before any development work had begun.
  • Provided continual usability feedback to the development team during the build stage, including expert usability reviews and user experience sign off for pages prior to launch.
  • Created a UX styleguide to outline the new UI for developers.

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