10 Comments

  1. Mathieu
    20th August 2015 @ 9:17 pm

    I have no idea why developers so often fail to disable the auto-caps or auto-correct in log-in fields. Sometimes it’s the device, but sometimes it’s not. It’s one of those things that baffles me to no end.

  2. Bzonderman
    28th August 2015 @ 7:02 pm

    Thanks for the article. You say “Don’t make users re-enter their email address on the forgotten password page.” Could pre-populating / remembering the email address make hacking any easier?

    • Neil Turner
      4th September 2015 @ 11:40 am

      This would only be on someone entering their email address and then using the forgotten password feature. The email address is not remembered between sessions, just passed through to the next page. It avoids the pain of having to re-enter the same email address on the forgotten password page (you’d be surprised how many sites make users do this).

  3. G
    31st August 2015 @ 5:34 pm

    While your second point is certainly a valid one, I’m not sure if you found the best example to show. The Axure site shows clear headings and button labels to inform users what fields pertain to which flow. Not trying to taint your point, just saying that I’m sure there are much better examples of what you’re illustrating.

    • Neil Turner
      4th September 2015 @ 11:43 am

      I used that example precisely because I’ve seen people incorrectly enter their details in the wrong fields on this page, and even done it myself in the past. The problem is that users don’t always read headings and button labels when they are used to using a site, such as Axshare. This is why clearly differentiating login from registration is so important.

  4. Stamford
    22nd December 2015 @ 5:51 am

    A great post you cleared all the aspects. Yes user experience is must and if they find it good you will succeed. I have always seen people navigating through websites and hating the fact that it first takes them to the registration page and then to login. Differentiating both these will help a lot and using external sites for login is also a great experience and fast for the users.

  5. Joe Gallant
    16th January 2017 @ 12:48 pm

    Thanks, Neil – a helpful reminder. Do you have a recommended resource in terms of pros and cons of 3rd party logins, perhaps helping inform a choice of which to use, if any?

    Joe

    • Neil Turner
      18th January 2017 @ 8:49 am

      Hi Joe. Sorry, I don’t know enough about the range of 3rd party login tools out there to be able to recommend one or more. I guess the key when evaluating any 3rd party login tool is that it supports the sort of good UX practice outlined in the article.

  6. Petra
    5th March 2017 @ 12:09 am

    I just came across this helpful article because I have been debating whether to allow users to sign in using facebook and google+ vs using email addresses as username. My goal would be to obtain email addresses and phone numbers so I can stay in touch and properly serve the people using my real estate search. Would you say that makes more sense to use email username rather than the social media login option?

    • Neil Turner
      7th March 2017 @ 1:17 pm

      Hi Petra,
      In this instance yes it probably makes more sense to use email address as the username rather than social media login. Just make the login process as simple as possible and give users a good reason to sign up in the first place!