In this presentation which I originally delivered at Cambridge 2015 you can learn what the service model canvas is and why it is so useful
Learn some simple design games that you’ll be able to apply straight away to your user-centred design projects. You’ll learn games for generating potential design ideas, for exploring ideas and for refining and evaluating designs with users.
An introduction to experience maps – a great tool for mapping out your users’ current experience, together with the sort of experience you’d like them to receive.
In this short presentation find out what scenario mapping is, how to carry it out and why it’s such a useful technique for your UX toolbox.
A presentation I carried out with a colleague at a Software East event. Find out the pros and cons of remote user testing, along with some hints and tips for carrying it out.
View a presentation I gave to the Cambridge branch of the Institute of Scientific and Technical Communicators introducing personas and discussing how they might be utilised by technical authors when writing documentation.