Listen to a chat I had with Mastering Business Analysis about UX and about how business analysts and UX professionals are really not that different.
This short presentation outlines some invaluable advice for UX designers working with off shore development teams.
A presentation I delivered at a UX Cambridge 2013. Find out how to design true multi-channel experiences and map out the complete end to end customer journey.
An introduction to experience maps – a great tool for mapping out your users’ current experience, together with the sort of experience you’d like them to receive.
Inspired by the rather splendid QI, this presentation covers 10 ‘quite interesting’ things about people every designer should know.
In this short presentation I look at what UX design is by examining the 7 ages of a web page – from the idea to the living breathing live page.