This presentation introduces system thinking (also known as service design) a way to consider the wider eco-system in which a user interacts with a service or product.
This short presentation outlines some invaluable advice for UX designers working with off shore development teams.
A presentation I delivered at a UX Cambridge 2013. Find out how to design true multi-channel experiences and map out the complete end to end customer journey.
A presentation I carried out at a UserZoom UX seminar. Find out how to ensure that you’re always designing with the target audience in mind.