Hi, I’m Neil – A user-centred designer & researcher

Welcome to UX for the Masses (UXM), my digital home. Here you’ll find articles, presentations and details of my services. By harnessing the power of user-centred design I can help you to build the right thing and get the design right.

What I do

With other 15 years UX design and research experience under my belt, I can deliver all aspects of user-centred design.

Planning & delivering the best UX approach for your product or service.

UX strategy

Planning & delivering the best UX approach for your product or service.
Remote and face-to-face usability testing of websites and apps on desktop, tablet and mobile.

Usability testing

Remote and face-to-face usability testing of websites and apps on desktop, tablet and mobile.
Designing customer experiences across multiple channels and touchpoints.

Service design

Designing customer experiences across multiple channels and touchpoints.
Troubleshooting and optimising the UX of existing products and services.

UX optimisation

Troubleshooting and optimising the UX of existing products and services.
Delivering designs from sketches, to wireframes, mock-ups, prototypes and styleguides.

UI design

Delivering designs from sketches, to wireframes, mock-ups, prototypes and styleguides.
Providing actionable recommendations to improve the UX of apps and websites.

Expert reviews

Providing actionable recommendations to improve the UX of apps and websites.
Gathering user needs, requirements and feedback through user research.

User research

Gathering user needs, requirements and feedback through user research.
Mentoring, coaching and delivering UX workshops, presentations and training material.

UX Training

Mentoring, coaching and delivering UX workshops, presentations and training material.

Latest articles

Think I can help you?

Let’s get in touch. Whilst I’m based in Cambridge in the UK, I’m happy to help wherever you’re located.