Moving from task based to experience based design
A presentation I delivered at a UX Cambridge 2013. Find out how to design true multi-channel experiences and map out the complete end to end customer journey.
And what next? How to get the most out of your user research
A presentation I carried out at a UserZoom UX seminar. Find out how to ensure that you’re always designing with the target audience in mind.
An introduction to experience maps
An introduction to experience maps – a great tool for mapping out your users’ current experience, together with the sort of experience you’d like them to receive.
10 things every designer should know about people
Inspired by the rather splendid QI, this presentation covers 10 ‘quite interesting’ things about people every designer should know.
What is UX design? A behind the scenes tour
In this short presentation I look at what UX design is by examining the 7 ages of a web page – from the idea to the living breathing live page.
Scenario mapping for dummies
In this short presentation find out what scenario mapping is, how to carry it out and why it’s such a useful technique for your UX toolbox.
How to make it as an in-house UXer
What does it take to make it as an in-house UXer? These hints and tips are a good start.
Recommended UX books for aspiring UXers
There are loads of UX books out there, but which ones should be at the top of your reading list?
Another 10 UX mistakes to avoid
I’m back with 10 more UX mistakes to avoid. Find out what you should be doing to avoid getting egg on your face.
10 UX mistakes to avoid
Find out 10 common UX mistakes to avoid and how you might go about side stepping each one.