A presentation I delivered at a UX Cambridge 2013. Find out how to design true multi-channel experiences and map out the complete end to end customer journey.
A presentation I carried out at a UserZoom UX seminar. Find out how to ensure that you’re always designing with the target audience in mind.
An introduction to experience maps – a great tool for mapping out your users’ current experience, together with the sort of experience you’d like them to receive.
Inspired by the rather splendid QI, this presentation covers 10 ‘quite interesting’ things about people every designer should know.
In this short presentation I look at what UX design is by examining the 7 ages of a web page – from the idea to the living breathing live page.
In this short presentation find out what scenario mapping is, how to carry it out and why it’s such a useful technique for your UX toolbox.
What does it take to make it as an in-house UXer? These hints and tips are a good start.
There are loads of UX books out there, but which ones should be at the top of your reading list?
I’m back with 10 more UX mistakes to avoid. Find out what you should be doing to avoid getting egg on your face.
Find out 10 common UX mistakes to avoid and how you might go about side stepping each one.