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 Working as an in-house (a.k.a. client-side) UX professional can be incredibly rewarding, but it can also be very lonely, frustrating and damn right infuriating at times. As someone who has spent most of their UX career working in-house I thought it be useful to share what I think some of the key things are for making it as an in-house UXer. . . . Read more  Joseph Addison (an English author, playwright, politician and all round lover of the written word) once said that, “Reading is to the mind what exercise is to the body.” In which case give your mind the exercise it craves by picking up some good UX books and get reading. There are tons of UX books out there so to help get you started I’ve listed some that I think are particularly good for any aspiring UXers out there. . . . Read more  In a previous article I listed 10 common UX mistakes to avoid and outlined how to go about side stepping each one. Well like a modern day Hollywood franchise I’m back with 10 more because all good things need a sequel and it seemed a shame for so many important UX mistakes to be left on the proverbial cutting room floor. . . . Read more  According to George Bernard Shaw, “A life spent making mistakes is not only more honourable, but more useful than a life spent doing nothing”. Whilst making mistakes might certainly make you more honourable, avoiding them will make you infinitely smugger so to this end I’ve listed 10 common UX mistakes to avoid and outlined how you might go about side stepping each one. . . . Read more  Word clouds (also known as text clouds and tag clouds) are not just a cool way to show a bunch of tags they are also a great way to visually communicate all sorts of UX related information, from user stories to search keywords. In this article I outline what word clouds are, walk you through how to create them and discuss just a few of the many ways in which word clouds might be utilised. . . . Read more  Nobody enjoys filling out forms (unless they have some sort of a form filling fetish, in which case they clearly need help) but at least you can minimise the pain for your users by ensuring that your forms are as easy to use and as well designed as possible. In this article I outline some hints, tips and best practice guidelines for improving the usability (and resulting conversion rate) of your forms. . . . Read more  Online surveys are a quick and incredibly useful tool for gathering all sorts of user feedback. In next to no time you can whip something up using one of the many online survey tools out there (I particularly recommend SurveyGizmo) and start gathering feedback from real users. Often implementing the survey is the easy bit, it’s designing the thing that’s the tricky part as you won’t get the feedback you’re after if you don’t ask the right questions. In this article I outline 15 useful user feedback questions for online surveys for you to pick and choose from. . . . Read more  There might be no such thing as a free lunch but thanks to the wonders of Open Source software, freeware and trial software there most certainly is such a thing as free software. In this article I list 25 great free UX tools, including tools to help with prototyping, annotating, screen grabbing, site mapping, usability testing, accessibility and analytics. . . . Read more  Think that you need to be a usability expert to carry out a usability review? Well I won’t deny that it helps (spoken like a true expert!) but since user experience certainly isn’t rocket science anyone can have a good stab at carrying out a usability review and learn a great deal in the process. In this article I walkthrough a method for examining the usability of an interactive system (website, application, mobile app etc.) by using a combination of a scenario based and heuristic (i.e. best practice guidelines) based review. I also discuss when usability reviews are most useful and outline some of the pros and cons of the technique. . . . Read more  What makes a good UX designer? It’s an important question, not just for current and aspiring UX designers, but also for those looking to hire a UX designer and for those working with UX designers. In this article I outline some of the skills, characteristics and qualities that in my opinion a good UX designer should possess and discuss what it is that I think really makes for a good UX designer. . . . Read more |
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