A workshop I carried out at a UX Cambridge. The workshop covered how to move from a task based design mind-set to an experience based design mind-set, along with some key tools and techniques for designing true multi-channel experiences and for mapping out the complete end to end customer journey. . . . Read more
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A presentation I carried out at a UserZoom UX seminar taking a look at some of the ways that I and the TUI UX team distil, utilise and communicate user research findings to ensure that everyone is singing from the same hymn sheet, and that throughout the design process we’re always designing with the target audience in mind. . . . Read more An introduction to experience maps – a great tool for mapping out the current user experience, together with the intended user experience for your users. The presentation covers what experience maps, why they are so damn useful, how to create them and some useful do’s and don’ts. . . . Read more How long can you expect to hold someone’s attention? How much information can you expect people to remember? Inspired by the rather splendid QI, this presentation covers 10 ‘quite interesting’ things about people every designer should know, from how much choice you should give people to how people make a decision. Hopefully you’ll find it quite interesting! . . . Read more It’s a question that has teased and haunted man (and woman) since the dawn of time. What the hell is UX design anyway? In this short presentation I look at what UX design is by examining the 7 ages of a web page – from the idea to the living, breathing web page. It’s quite literally William Shakespeare for the digital age! . . . Read more In this quick guide to scenario mapping I cover what scenario mapping is, how to carry it out and why it’s such a useful technique for the old UX toolbox. . . . Read more  Working as an in-house (a.k.a. client-side) UX professional can be incredibly rewarding, but it can also be very lonely, frustrating and damn right infuriating at times. As someone who has spent most of their UX career working in-house I thought it be useful to share what I think some of the key things are for making it as an in-house UXer. . . . Read more  Joseph Addison (an English author, playwright, politician and all round lover of the written word) once said that, “Reading is to the mind what exercise is to the body.” In which case give your mind the exercise it craves by picking up some good UX books and get reading. There are tons of UX books out there so to help get you started I’ve listed some that I think are particularly good for any aspiring UXers out there. . . . Read more  In a previous article I listed 10 common UX mistakes to avoid and outlined how to go about side stepping each one. Well like a modern day Hollywood franchise I’m back with 10 more because all good things need a sequel and it seemed a shame for so many important UX mistakes to be left on the proverbial cutting room floor. . . . Read more  According to George Bernard Shaw, “A life spent making mistakes is not only more honourable, but more useful than a life spent doing nothing”. Whilst making mistakes might certainly make you more honourable, avoiding them will make you infinitely smugger so to this end I’ve listed 10 common UX mistakes to avoid and outlined how you might go about side stepping each one. . . . Read more |
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